FAQ

How long does it take to recieve my order?

DURING PERIODS OF HIGH VOLUME EACH ORDER REQUIRES 2 BUSINESS DAYS FOR ORDER PROCCESSING AND YOUR ITEM SHIPS ON THE 3RD DAY. TO AVERT HAVING YOUR ORDER BE DELAYED MAKE SURE THAT YOUR SHIPPING INFORMATION IS CORRECT IS AND IN ENGLISH

Do you ship Internationally?

YES WE DO. THE SITE CALCULATES SHIPPING BASED ON HOW MANY PIECES YOU ORDER. THE SITE ALLOWS YOU TO SEE HOW MUCH IT WILL BE BEFORE YOUR ORDER IS PLACED.

PLEASE MAKE SURE THAT YOUR SHIPPING INFORMATION IS CURRENT AND CORRECT BEFORE PLACING YOUR ORDER. WE DO NOT HAVE THE TIME TO MAKE AN ADDRESS CHANGE ON EVERY ORDER THAT WE RECIEVE.

Will I recieve a confirmation of my order once it is placed?

THE WAY BIG CARTEL SITES ARE DESIGNED THERE IS NO CONFIRMATION OF ORDERS THAT IS SENT TO YOU. YOUR CREDIT CARD RECIEPT OR YOUR PAYPAL RECIEPT IS CONFIRMATION THAT WE HAVE RECIEVED YOUR ORDER.

What if 8 Business days have passed and I havent recieved my order?

FEEL FREE TO CONTACT US AT [email protected] PLEASE MAKE SURE IF YOU ARE INQUIRING ABOUT THE STATUS OF YOUR ORDER THAT YOUR PROVIDE ALL OF THE FOLLOWING:

1. THE CORRECT NAME YOUR ORDER WAS PLACED UNDER. NOT THE SHIPPING NAME

2. THE DATE YOUR ORDER WAS PLACED ON.

Do you accept returns? 

NO. FOR CUSTOMERS IN THE US WE ONLY ACCEPT EXCHANGES FOR ITEMS IN ANOTHER SIZE OF THE SAME DESIGN. YOU CANNOT EXCHANGE ONE DESIGN FOR ANOTHER. PLEASE CONTACT US TO RECEIVE OUR SIZE CHART TO CONFIRM YOUR SIZE.